Customer Care

When will my order ship?

Here’s how it works: you order → we process → we ship → you receive your order



Ordering takes a few seconds. Standard processing takes 0-1 business days (excluding weekends and Swiss public holidays). Then one of our carriers takes it from there and you will get your order delivered after additional 1-2 days. In total, you should expect to receive your order within 3 working days after you placed in your order unless otherwise stated for specific products. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Where do we ship to?

We currently ship within Switzerland and Liechtenstein.

At Housemoods, we are all about transparency and creating as smooth an experience as possible for our customers. We schedule shipments with the contact details provided at checkout (email, phone number, and delivery address). Always make sure the information provided at checkout is correct so we can support you quickly if anything comes up.

What is your returns and refunds policy?

We want you to love your purchase! If you’re not completely satisfied, you can return your item within 30 days of receiving it. Simply ensure the product is unused, in its original condition, and includes all packaging.

Once we receive your return, we’ll process your refund within 10 business days. Refunds will be credited back to your original payment method. For more details on how to start a return, visit our Returns page or contact us at hi@housemoods.ch, we’re here to help! Shop confidently knowing we’ve got you covered.

How can I track my order?

Once your order ships, you’ll receive a shipment notification email with a tracking number and a link to follow your package’s journey. Simply click the link or enter the tracking number on our tracking page to get real-time updates.

What if I don’t see updates on my tracking?

It may take up to 24 hours for tracking information to appear once your order is shipped. If you don’t see updates after this period or have concerns about your delivery, please contact our support team. We’re here to help ensure your order reaches you smoothly!